Sending your first email that looks professional

Press C anywhere in the inbox, or the compose button, to open the writing window. It opens as a panel so you never lose the conversation behind it.

Pick the address you are writing from. If you own several mailboxes — sales, support, your own name — choose the one that matches the conversation.

Keep formatting light. A short greeting, short paragraphs and one clear question outperform heavy design in almost every business conversation.

After you press send, the message is saved in Sent and its delivery state appears in the message details, so you can see when it was accepted and delivered.